Privacy Policy

Fleet Compliance Services Limited Registered in England: No. 11501292

Fleet Compliance Services Ltd is committed to protecting your privacy in line with GDPR Regulations, and our full privacy policy is detailed below. This privacy policy covers all website domains, subdomains and landing pages owned by Fleet Compliance Services Ltd. Please take time to review this privacy policy carefully as it tells you how your personal information will be collected and used by us as well as your options to control our use of your personal data.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How we collect your data

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect this information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Use of personal information

The data we collect and how we use the personal data that you provide depends on the level of service or the products that you request from us.

 

Buying a product or requesting information from us:

(Personal Data Collected: IP Address, Name, Email Address, Telephone Number, Postal Address)

If you choose to buy a product or request further information about our products or services, then you will need to provide us with some personal details in order to process the order or provide the information requested.   

 

Sharing your data

Apart from disclosures referred to in this policy, based on the level of service you require, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if compelled by Court order, or for the purposes of prevention of fraud or other crime). Your permission is implicit in all disclosures referred to in this policy.

 

Retaining your data

If you are or have been a customer of ours then we may continue to process the information for the purpose of administering and otherwise in connection with any agreement. This requirement will continue for as long as we have an agreement with you and for a reasonable period of time afterwards (for example, we may be legally obliged to retain information about you even after your contract expires in order to comply with agencies such as HMRC). If you have not engaged our services in any way for a period of 12 months and there is no other legal requirement to retain your data, then it will be deleted from our database.

Your rights

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can opt out of these at any time by simply clicking the unsubscribe option at the bottom of any marketing email that we send you. Alternatively, you can write to us with your request to opt out of marketing communications using the details at the bottom of this page.

 

You have the right to:

  • request a copy of the personal data we hold about you, and to make sure it’s correct and up to date

  • ask us to restrict processing your personal data and change your communication preferences

  • ask us to delete the personal data we hold about you

 

If you’re not happy with how we are processing your personal data, please let us know by contacting us via the details below. We will investigate your complaint and respond within 7 working days. You can also complain to your local data protection authority the Information Commissioner’s Office. They will be able to advise you how to submit a complaint.

For sensitive personal information relating to any person other than yourself, you must obtain the explicit consent of the person to whom the information relates to regardless of their connection to you, whether they are a colleague, employee, or family member.

 

Accuracy of information

We want to keep any information we hold about you accurate. If you would like to view or update the details with which you have supplied us, please contact us at the address below.

 

Security

Technology and policies are in place to prevent improper use or unauthorised access in order to safeguard your privacy.  We continually review and update these as technology changes and new challenges emerge.

 

Third party disclaimer

While we endeavour to ensure all third parties are fully compliant with the data protection regulations and regularly monitor the privacy policies of the third parties previously mentioned we cannot be held responsible for the privacy policies of any website not owned/operated by us, even if:

  • You access them using links on our website; or

  • You reached our website from a link on a third-party website.

 

It is to be recommended that you review the policies of every site that you visit and contact their owners and/or operators if you have questions in regard to their use of your personal data.

 

Changes to this privacy policy

Changes to this privacy policy may be made from time to time. We encourage you to review this privacy policy regularly. We will try to ensure that we publicise any significant changes we make to our privacy policy.

 

Contacting us

If at any time you would like to contact us with any enquiry relating to our privacy practices or your personal information, you can do so by any of the following means:

 

By emailing: info@fcslondon.com

 

By telephoning: 0203 488 01013

 

By writing to:

Fleet Compliance Services Ltd,

C/O DFO Consulting,

Churchill House

120 Bunns Lane

Mill Hill

London

NW72AS

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  © 2018 Fleet Compliance Services Ltd

Registered in England & Wales,  Registration No. 11501292,