FORS Bronze on-site audits were suspended on 23 March 2020 due to the coronavirus pandemic (COVID-19). Following the easing of government restrictions on travel and work across parts of the UK, FORS is re-introducing on-site Bronze audits, with stringent coronavirus safety measures in place to protect members and auditors.
As of Monday 15 June, FORS members will be able to request a Bronze on-site audit in the usual way, via their online dashboard. Operators and auditors will be required to follow new safety measures and additional risk assessments and safe systems of work will need to be implemented.
What are the new audit requirements?
Organisations proceeding with FORS on-site audits will need to adhere to the following requirements:
The organisation must carry out a COVID-19 risk assessment including the risks associated with site visitors such as FORS auditors and implemented the guidance set out in Working safely during COVID-19 in offices and contact centres guide for employers, employees and the self-employed. Link here
The organisation shall have cleaning, handwashing and hygiene procedures in line with government guidance.
The organisation shall have taken all reasonable steps to help people work from home.
The organisation shall have taken all reasonable steps to maintain a two-metre distance in the workplace. Where people cannot be two metres apart, the organisation has done everything practicable to manage transmission risk.
The organisation shall advise the audit provider of any special requirements and procedures that are applicable to the site visit.
For the purposes of the FORS audit specifically, the organisation shall:
Provide a single and only point of contact for the audit process.
Provide clear guidance on the social distancing and hygiene measures that are in place at the audit site.
Provide the auditor with any PPE identified in the risk assessment.
Hold the audit meeting in a well-ventilated designated room that is not occupied by other people.
Arrange for all evidence to be provided in the room where the audit is taking place.
Provide hand sanitiser in the meeting room.
Establish host responsibilities relating to COVID-19 and provide any necessary training for the person who acts as the host for the auditor’s visit.
Review entry and exit routes for visitors and contractors to minimise contact with other people.
The auditee shall declare at the time of audit request that the organisation meets all requirements as listed above.
The auditee shall declare at the time of audit request that the organisation has carried out a COVID-19 risk assessment.
How can we help?
The FORS audit process can be a difficult and time-consuming experience for many operators. The latest requirements will undoubtedly create additional challenges for some organisations.
We have been assisting operators with FORS accreditation since 2013 and maintain a 100% pass rate. We can assist with all aspects of FORS audit preparation and our services include:
Design and supply of all policies and documentation
Handbooks, risk assessments and method statements
Pre-audit consultations (online and in-person)
Full audit support and preparation
Continuous management services
Digital FORS compliance packages
Progression from Bronze to Silver and Gold
We can take the time and stress out of the FORS audit process by ensuring you have everything you need to pass. We have unrivalled experience dealing with FORS accreditation and work with operators of all types and sizes throughout the UK.
To find out more about how we can help, please get in touch to discuss your requirements. You can find out more about our FORS services here
Tel: 0203 4880103